Privacy Policy

Personal Information

Samruchi Foods is the licensed owner of the website samruchi.com (“The Site”). Samruchi Foods respects your privacy. This Privacy Policy explains how your data is collected and used by Samruchi Foods on the Site. As a visitor to the Site/Customer, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site, you agree to the collection and use of your data by Samruchi Foods in the manner described in this Privacy Policy.

Collecting Personal Information

When you visit Samruchi Foods, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Device information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, UPI, Apple Pay, PayPal), email address, and phone number.

  • Purpose of collection: To provide products or services to you, fulfill orders, process payments, arrange shipping, issue invoices/order confirmations, communicate with you, screen orders for fraud, and (as per your preferences) send product or promotional information.

  • Source of collection: Collected directly from you.

  • Disclosure for a business purpose: Shared with our processor Shopify, Google, Facebook, Razorpay, Klaviyo (Email Marketing), Shopify Email, Shiprocket, Unicommerce, and HubSpot.

Customer support information

  • Examples of Personal Information collected: Email address, phone number.

  • Purpose of collection: To provide customer support and resolve queries.

  • Source of collection: Collected directly from you.

  • Disclosure for a business purpose: Shared with our support partners (e.g., HubSpot) and shipping partners for order/delivery updates.

Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill our contracts with you, as described above. For example:

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests, or to protect our rights.

Sharing Personal Information with Razorpay

  • Personal Information Collected: Payment information such as your name, billing address, card/UPI details, and order details.

  • Purpose of Collection: Payment processing and order fulfillment.

  • Data Security: We use industry-standard encryption protocols to secure your data.

  • Disclosure: Payment and order details may be shared with Unicommerce and logistics partners to complete your purchase.

  • Retention: We retain your data as long as required by law and business needs.

  • Your Rights: You have the right to access, correct, or update your payment details and withdraw consent (though this may impact order fulfillment).

Sharing Personal Information with Growave App

  • Personal Information Collected: Email address, browsing behavior, purchase history, engagement metrics, loyalty program participation.

  • Purpose of Collection:

    • To manage loyalty rewards programs.

    • To collect reviews and feedback.

    • To manage wishlists.

    • To display Instagram user-generated content (UGC).

    • To send personalized offers and notifications.

  • Disclosure for Business Purpose: Shared with Growave for app functionality, marketing integration, and compliance with applicable laws.

Data Security

Samruchi Foods uses advanced security measures and encryption protocols to protect your data. We comply with applicable data protection laws and safeguard your Personal Information from unauthorized access, disclosure, or misuse.

Retention of Data

We retain your information as long as necessary to provide our services, fulfill contractual/legal obligations, and resolve disputes.

Your Rights

  • You can access, update, or correct your personal data.

  • You can withdraw consent for processing your information at any time (subject to contractual/legal requirements).

  • You can request deletion of your personal data, except where retention is required by law.