Samruchi Return & Refund Policy
At Samruchi, we value your trust and strive to provide you with the best quality products. If you are not entirely satisfied with your purchase, our simple and transparent return policy is here to help.
1. Eligibility for Returns
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Products can be returned within 7 days of delivery.
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To be eligible, items must be unused, unopened, and in their original packaging.
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Perishable food items are not eligible for return once opened, except in cases of damage or defect.
2. Damaged or Wrong Products
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If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos/videos of the product and package.
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We will offer a free replacement or full refund, depending on your preference.
3. Non-Returnable Items
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Opened or partially used food products.
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Items purchased during clearance sales or special discounts.
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Products damaged due to customer mishandling.
4. Refund Process
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Refunds will be processed to your original mode of payment within 7–10 business days after approval.
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For Cash on Delivery orders, refunds will be issued via bank transfer or store credit.
5. Easy Return Steps
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Contact our customer support at support@samruchi.com or call +91-XXXXXXXXXX.
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Share your order ID, reason for return, and photos (if applicable).
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Our team will arrange for pickup or guide you for return shipping.
6. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order, provided they are not already shipped.
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In case of prepaid orders, a full refund will be issued to the original payment method.
7. Our Promise
We are committed to ensuring your satisfaction. Every feedback or concern helps us improve and deliver better products every time you choose Samruchi.
